Answers

A1) What is the Lead Time?

      The standard lead time is two to three weeks from receipt of payment and       artwork. Longer lead times may apply to laser engraved items.

      If an order is urgent we offer an Express Service on many of our products       subject to availability of stock and at additional cost. Please contact sales for       details.

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A2) What is a screen and why is there a screen charge?

The screen is a stencil which is made to your exact design, the ink is transferred through the stencil directly onto the product to be printed. As everyones design is unique a new screen must be made for each new order. This is what you are paying for in the screen charge.

A3) What artwork formats do you accept?

For questions regarding artwork formats please see our Artwork Guidlines.

A4) Can you use the same screen for two different products?

No unfortunately each screen is tailored to an individual pen and the machine it is printed on.

A5) Do you charge for artwork?

      Basic text and placing of logo's is free of charge.
      Arwork requiring complex or time consuming changes to images will incur a       small charge at the discretion of our artwork team.

      All quotes are subject to site of artwork.

A6) What colours can be printed on a pen?

We can print any colour of your choice including gold and silver. All colours are precisely matched using the pantone matching system at no extra cost.

A7) What does POA stand for?

POA stands for price on application. You need to contact our Sales department for products with this abbreviation.

A8) What are your payment terms?

Personalised Pens is a mail order company, we take payment with order.

We accept cheques (Made payable to AK Printing Ltd), postal orders or the following cards:

A10) Where can I obtain a Personalised Pens orderform?

Our order form can be obtained in the How To Order section or you can Download it here.